The easiest is to contact staff on Discord.

If you’d prefer to speak to us on the phone, you may reach us at 440.779.7008. You’re also welcome to visit the store during normal business hours. We are located at: 26636 Brookpark Rd Ext., North Olmsted, OH 44070 Our hours of operation are:

Monday through Thursday: 10:00 am – 10:00 pm
Friday: 10:00 am – 11:00 pm
Saturday: 10:00 am – 8:00 pm
Sunday: 11:00 am – 6:00 pm

We are closed on Easter, Thanksgiving, and Christmas Day.

Christmas Eve Open 10:00am to 6:00pm

If you are part of an organization within the community looking for donations from Recess Games, contact customer support. 

We’d love to help you do this. Fill out the Event Request Form, and then we can move forward with getting your event on the schedule. 

Follow this link to get to our full event calendar.

While Recess provides a variety of snacks and drinks, you may need a meal while you’re here. You may bring in food or order some from the store, but there are some exceptions. Please make sure to keep your area clean. If you cannot respect our space, we will ask you to remove your food or finish eating outside the building. All food must be prepared before arriving at the store.

We DO NOT allow crockpots, blenders, food processors, hot plates, etc. – all food must be prepared ahead of time.

Yes.

You just made a new game and need humans to playtest. 

Congrats on your achievement! We’d love to help you work out the kinks and get that game out there. Please contact staff through Discord. 

There needs to be a retailer-specific pledge option and the funding period needs to be open for us to be able to back a game. Please contact us by phone, email, or the support chat with the name of the game and your preferred contact info to move forward with the process. 

Please Note: Refer to the description of the item on the Recess website to be sure of what you are paying for. Do not rely on item descriptions on Kickstarter’s website based on pledge titles.

We do not know. 

If waiting is not your thing, please do not preorder or backorder Kickstarters. 

Yes!

Leave a note at checkout providing the name of the person picking it up.

Look for the little green checkmark above the “quantity” box on a product’s page to see that it is in stock. Please note that if an item is out of stock, there will be a banner saying so on the product image.

If an item is out of stock, we will make a special order for you. Don’t hesitate to contact staff on Discord or call the store at (440) 779-7008.

There are two reasons why you may not be able to add multiples of a product to your cart.

First, there may only be one copy in-stock.

Second, we may set an “order maximum” for each product. If you are interested in buying more than the allowed amount, please contact staff via Discord or call the store at (440) 779-7008. 

No!

Your points will never expire. The only time you will see a reduction of points is when you cash them in to use as a reward. There is also no limit to how many points you can save. Save until your heart desires and use them when the time feels right.

When you first signed up with Recess Games’ Rewards Program, you were sent a text with a confirmation link. That link is a direct link to the Recess Games web app, which is the only way you can check your points.

Should you need a new link, please contact the staff on Discord. Utilize the support chat or call us during store hours. Email us if it is outside of store hours.

• When you create your account, you earn 500 points.
• Every dollar you spend, before tax, earns you five reward points.
• If you purchase the Recess Games Reusable Bag when you are in-store, you can earn 100 points once per day by opting to use it instead of a plastic bag.
• You can add your birthday to our system to earn 250 points. You can use the link that was sent to you at sign-up to do this. If you need the link please contact us here. Utilize the support chat or call us during store hours. Email us if it is outside of store hours.

In-store: Give us your name at checkout so we can attach your account to the sale. This ensures you are earning points on your purchase. Then, let us know that you would like to use a reward. The associate checking you out will access your rewards points and apply your preferred reward to the sale.

Online: When you are done shopping, go to your cart. Above the subtotal, there will be a drop-down menu with the rewards available. Click on any one reward to apply to your sale.

Please note: Only one discount can be applied to each transaction. If you would like to use more than one reward, you will need to split your purchase into multiple transactions.

These are one-time rewards.

• Loyalty Anniversary
• Welcome Back
• Birthday.

Each of these rewards is offered at specific times. With these rewards, you can get 25% off a single item. The reward does not use any of your reward points and cannot be stacked with other rewards.

These rewards expire after 14 days.

We do not ship internationally. 

NO EXCEPTIONS.

Please Note: Freight forwarder or 3rd party shipping services are prohibited and will be cancelled immediately.

The customer must begin a claim with the shipping company.

• File a USPS Claim
• File a UPS Claim